Intuit will show off how it rebuilt its AI infrastructure to support fast and complex tasks at VB Transform 2026
Our take
The shift in expectations surrounding AI is undeniable. We’ve moved beyond the novelty of chatbots and simple interactions to a demand for AI capable of handling complex, agentic tasks—a capability that exposes the limitations of legacy IT infrastructures. Intuit’s recent overhaul of its AI infrastructure, detailed in their upcoming presentation at VB Transform 2026, exemplifies this necessary evolution. Companies like Shopify, who have also focused on building an AI stack that doesn't care which models survive How Shopify built an AI stack that doesn't care which models, are charting similar courses, recognizing that agility and adaptability are paramount. Intuit's decision to move away from a broad, multi-agent system to a granular, skill-and-tool-based architecture, coupled with the strategic integration of human experts, signals a profound understanding of the challenges and opportunities ahead. The move aligns with a broader trend of companies acknowledging that AI isn’t a replacement for human expertise, but rather a powerful augmentation.
What's particularly insightful about Intuit’s approach is the deliberate decoupling of orchestration from specific model providers. This isn't about locking into a single vendor; it’s about future-proofing their system, allowing them to leverage the best tools available – whether from established giants or innovative startups. This flexibility is crucial in a rapidly evolving landscape where new models and capabilities emerge constantly. Amazon’s forthcoming presentation on engineering trustworthy AI agents at VB Transform 2026 Amazon will present its framework for engineering trustworthy AI agents at VB Transform 2026 further underscores the importance of robust architecture and responsible AI deployment, echoing the themes of adaptability and control that underpin Intuit's strategy. The concurrent sessions at VB Transform, including those from Target, Instacart, Asana, Rivian, and Databricks, paint a picture of a wider industry grappling with the complexities of agentic orchestration and the imperative to build scalable, efficient AI operations.
The decomposition of massive agents into specialized components – separating the "brain" from the "hands," as Intuit describes it – is a masterstroke of engineering pragmatism. It allows for targeted improvements and updates, reduces the complexity of debugging and maintenance, and fosters a more modular and collaborative development process. It’s a shift away from monolithic AI systems towards a more composable and adaptable approach. The inclusion of human experts within the workflow is also a key differentiator. It acknowledges that AI, even at its most sophisticated, still requires human oversight, judgment, and intervention to ensure accuracy, fairness, and ethical considerations are properly addressed. This isn't a retreat from AI; it's a recognition of its limitations and a commitment to building systems that are both powerful and responsible.
Ultimately, Intuit’s transformation serves as a compelling case study for organizations seeking to harness the full potential of AI. The focus on granular skills, decoupled orchestration, and the integration of human expertise represents a pragmatic and forward-looking approach to building AI-powered business platforms. The question now is: how will other organizations balance the allure of increasingly powerful, autonomous AI agents with the need for control, transparency, and human oversight? The answers emerging from VB Transform 2026 and similar industry discussions will shape the future of AI adoption and its impact on businesses across all sectors.
Customer expectations have shifted from simple, fast conversational interactions to complex agentic AI-powered tasks that legacy IT architectures simply can’t handle.
To address this, Intuit made the bold decision to overhaul its technical infrastructure for its business platform. The company moved away from its multi-agent setup, which prioritized broad capabilities, to a granular, skill-and-tool-based architecture while embedding human experts directly into the workflow alongside AI. This shift involved decomposing its massive agents into specialized components, separating the brain from the hands, essentially.
"We went from a multi-agent system where we had large agents that did a lot to fully incorporating workflows, skills and tools down to the base level,” said Nhung Ho, VP of AI at Intuit. “We changed the orchestrator, we changed the planner, we changed the brain, and we also changed what everybody had to build across the whole company."
At VB Transform 2026 on July 14 and 15, Ho will share details about the technology decisions behind building an abstraction layer behind Intuit’s system of intelligence. She’ll also share how the new architecture has allowed the company to decouple its orchestration from specific model providers, allowing Intuit to remain agile and use the best tools for the job, whether from large model providers or their own home-grown tools.
Other VB Transform sessions focused on agentic orchestration include:
From signals to shelves: How Target is engineering Agentic AI for the right product, right place, right time with speaker Siobhan McFeeney, SVP Technology, Target;
The engineer's multiplier: How Instacart uses agentic AI to eliminate toil, elevate teams and slash costs with speaker Anirban Kundu, CTO, Instacart;
MCP connection isn't orchestration: Building the agent execution layer with Arnab Bose, chief product officer, Asana;
Building the agentic workforce: A blueprint for scaling AI operations without the sprawl with Romit Jadhwani, Sr. Director, Enterprise AI, Data & Productivity, Rivian and Craig Wiley, VP of AI, Databricks; and
Inside Atlassian’s Living Lab: Deploying context-aware agents at scale with Dr. Molly Sands, head of the Teamwork Lab at Atlassian
Interested in attending VB Transform 2026? Register here. A select number of complimentary passes are also available to senior technology leaders. Contact us to get yours.
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