Refresh Data (Stocks?) -- "We need to fix your account" error -- logging back in not working. Anyone else experiencing / advice?

Our take

If you're encountering the "We need to fix your account" error when trying to refresh data from Microsoft’s Stocks function in Excel, you're not alone. Many users have reported similar issues since last Thursday. Despite having a valid, paid subscription and following the recommended steps—logging out and back in, as well as restarting your computer—the problem persists across multiple spreadsheets. This situation can be frustrating, especially when you're relying on accurate investment and benchmark information.

I have spreadsheets that import investment and benchmark information through Microsoft's Stocks function.

Since Thursday, when I hit "refresh data", it gives me a popup error:

"We need to fix your account. In Excel, go to File > Account > Sign out, then sign back in with the account associated with your subscription."

Obviously, I tried this -- logged out and logged back in. Restarted computer, logged out and in. Still receiving the error in multiple spreadsheets.

I have a a vaild, paid subscription.

I thought it might self-resolve and these problems usually do, but it has not yet.

Is anyone else experiencing this? Does anyone have a fix?

submitted by /u/cryptenigma
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