•1 min read•from TechCrunch
Salesforce is crowdsourcing its AI roadmap — with customers
Our take
Salesforce is taking a bold step by crowdsourcing its AI roadmap directly from its customers. This innovative approach recognizes that when one enterprise client faces a challenge, it's likely that others share similar concerns. By inviting users to shape the future of its AI offerings, Salesforce not only fosters collaboration but also ensures that its product development aligns closely with real-world needs. This commitment to user-driven insights empowers customers to influence solutions that enhance productivity and streamline workflows across their organizations.
Salesforce lets its customers lead its product roadmap with the thinking that if one enterprise customer has a problem, the others likely do too.
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