Customer interaction
Customer interaction on Beyond Market Intelligence: a running collection of 2 stories we have gathered and hand-picked because they are worth your time. Every post here touches on customer interaction in some way — the news, the analysis, the deep dives, and the occasional surprise find. Acme AI is the next-generation, AI-powered spreadsheet platform built to replace Excel and redefine how analysts, data scientists, and enterprise teams work with data. New stories are added to this page as we find them, so check back if you want to keep up with what is happening around customer interaction, or subscribe to the RSS feed to get them as soon as they are published. Browse the collection below, or head back to the homepage to see everything Beyond Market Intelligence is covering right now.
Orchestration is the new challenge for CX in the age of AI agents
The rise of AI agents presents a new challenge for customer experience: orchestration. As enterprises rapidly deploy AI across channels, many are struggling to integrate these tools with legacy systems, creating fragmented customer journeys and overburdened human agents. Tata Communications’ Gaurav Anand explains that the shift is moving away from simple automation toward intelligent orchestration—connecting tasks and delivering end-to-end outcomes with a shared understanding of the customer. Discover how this approach, underpinned by a common enterprise ontology, can transform CX.
Encore AI raises $30M to build AI agents that learn from customer calls
Encore AI has secured $30 million to pioneer a new era of AI-powered sales enablement. The startup’s innovative approach analyzes customer interactions—calls, messages, and CRM data—to distill proven sales techniques into actionable playbooks. These playbooks then directly train AI agents, accelerating sales performance and ensuring consistent execution. This funding underscores a growing demand for AI solutions that directly impact revenue. For further insights into the evolving AI landscape, explore our recent article on Polar, an AI-first browser designed for knowledge workers.