customer support
customer support on Beyond Market Intelligence: a running collection of 3 stories we have gathered and hand-picked because they are worth your time. Every post here touches on customer support in some way — the news, the analysis, the deep dives, and the occasional surprise find. Acme AI is the next-generation, AI-powered spreadsheet platform built to replace Excel and redefine how analysts, data scientists, and enterprise teams work with data. New stories are added to this page as we find them, so check back if you want to keep up with what is happening around customer support, or subscribe to the RSS feed to get them as soon as they are published. Browse the collection below, or head back to the homepage to see everything Beyond Market Intelligence is covering right now.
Feedly attributes weeklong slowdown to bug, not its AI pivot
Feedly users experienced significant slowdowns this week, initially attributed to the platform's recent AI pivot. However, Feedly now confirms the primary cause was a persistent bug impacting web app performance. While frustrations extend to mobile apps and customer support, the company is actively addressing the issue. Users can expect improvements as the bug is resolved, restoring the responsive experience Feedly is known for. For context on recent security vulnerabilities, explore our coverage of the Windows zero-day released by Nightmare Eclipse.
Omilia raises $67M to scale its customer support platform
Omilia has secured $67 million in Series B funding to accelerate the growth of its AI-powered customer support platform. This second fundraise since 2020 reflects a remarkable period of expansion, with the company achieving a 10x increase in Annual Recurring Revenue (ARR) to $60 million. Omilia’s solution empowers businesses to deliver more efficient and personalized customer experiences. For more on the evolving landscape of AI-driven commerce, explore our recent article, "Ex-Spotify employees raise $10M to bring the AI behind its recommendations to e-commerce."
I Replaced a 15-Minute Booking Process with a LangGraph AI Agent
Tired of cumbersome processes? In a recent Towards Data Science post, we detail how a 15-minute booking process was streamlined using a LangGraph AI agent. This practical guide walks you through building, running, and monitoring a stateful customer support agent with Python, LangGraph, and Langfuse. Discover a powerful alternative to traditional workflows and unlock new levels of efficiency.