Claude Managed Agents simplifies enterprise AI orchestration, but lock-in looms.Anthropic announced a new platform last week, Claude Managed Agents, aiming to cut out the more complex parts of AI agent deployment for enterprises and competes with existing orchestration frameworks.
Claude Managed Agents is also an architectural shift: enterprises, already burdened with orchestrating an increasing number of agents, can now choose to embed the orchestration logic in the AI model layer.
While this comes with some potential advantages, such as speed (Anthropic proposes its customers can deploy agents in days instead of weeks or months), it also, of course, then also turns more control over the enterprise's AI agent deployments and operations to the model provider — in this case, Anthropic — potentially resulting in greater "lock in" for the enterprise customer, leaving them more subject to Anthropic's terms, conditions, and any subsequent platform changes.
But maybe that is worth it for your enterprise, as Anthropic further claims that its platform “handles the complexity” by letting users define agent tasks, tools and guardrails with a built-in orchestration harness, all without the need for sandboxing code execution, checkpointing, credential management, scoped permissions and end-to-end tracing.
The framework manages state, execution graphs and routing and brings managed agents to a vendor-controlled runtime loop.
Even before the release of Claude Managed Agents, new directional VentureBeat research showed that Anthropic was gaining traction at the orchestration level as enterprises adopted its native tooling. Claude Managed Agents represents a new attempt by the firm to widen its footprint as the orchestration method of choice for organizations.
Anthropic is surging in orchestration interest
Orchestration has emerged as an important segment for enterprises to address as they scale AI systems and deploy agentic workflows.
VentureBeat directional research of several dozen firms for the first quarter of 2026 found that enterprises mostly chose existing frameworks, such as Microsoft’s Copilot Studio/Azure AI Studio, with 38.6% of respondents in February reporting using Microsoft’s platform. VentureBeat surveyed 56 organizations with more than 100 employees in January and 70 in February.
OpenAI closely followed at 25.7%. Both showed strong growth between the first two months of the year.
Anthropic, driven by increased interest in its offerings, such as Claude Code, over the past year, is putting up a fight.
Adoption of the Anthropic tool-use and workflows API increased from 0% to 5.7% between January and February. This tracks closely with the growing adoption of Anthropic’s foundation models, showing that enterprises using Claude turn to the company’s native orchestration tooling instead of adding a third-party framework.
While VentureBeat surveyed before the launch of Claude Managed Agents, we can extrapolate that the new tool will build on that growth, especially if it promises a more straightforward way to deploy agents.
Collapsing the external orchestration layer
Enterprises may find that a streamlined, internal harness for agents compelling, but it does mean giving up certain controls.
Session data is stored in a database managed by Anthropic, increasing the risk that enterprises become locked into a system run by a single company. This may be less desirable for some firms and compete with their desires to move away from the locked-in software-as-a-service (SaaS) applications in the current stacks, which many hope that AI will facilitate.
The specter of vendor lock-in means agent execution becomes more model-driven rather than direct by the organization, happens in an environment enterprises don’t fully control, and behavior becomes harder to guarantee.
It also opens the possibility of giving agents conflicting instructions, especially if the only way for users to exert any control over agents is to prompt them with more context.
Agents could have two control planes: one defined by the enterprises’ orchestration system through instructions and the other as an embedded skill from the Claude runtime.
This could pose an issue for highly sensitive and regulated workflows, such as financial analysis or customer-facing tasks.
Pricing, control and competitive set
Balancing control with ease is one thing; enterprises also consider the cost structure of Claude Managed Agents.
Claude Managed Agents introduces a hybrid pricing model that blends token-based billing with a usage-based runtime fee.
This makes Managed Agets more dynamic, though less predictable, when determining cost structures. Enterprises will be charged a standard rate of $0.08 per hour when agents are actively running.
For example, at $0.70 per hour, a one-hour session could cost up to $37 to process 10,000 support tickets, depending on how long each agent runs and how many steps it takes to complete a task.
Microsoft, currently the leader according to VentureBeat's directional survey, offers several orchestration offerings. Copilot Studio uses a capacity-based billing structure, so enterprises pay for blocks of interactions between users and agents rather than the number of steps an agent takes.
Microsoft's approach tends to be more predictable than Anthropic's pricing plan: Copilot Studio starts at $200 per month for 25,000 messages.
Compared to similar competitors like OpenAI's Agents SDK, the picture becomes murky. Agents SDK is technically free to use as an open-source project. However, OpenAI bills for the underlying API usage. Agents built and orchestration with Agents SDK using GPT-5.4, for example, will cost $2.50 per 1 million input tokens and $15 per 1 million output tokens.
The enterprise decision
Claude Managed Agents does give enterprises who find the actual deployment of production agents too complicated a reprieve. It reduces their engineering overhead while adding speed and simplicity in a fast-changing enterprise environment.
But that comes with a choice: lose control, observability and portability and risk further vendor lock-in.
Anthropic just made a case for why its ecosystem is becoming not just the foundation model of choice for enterprises, but also the orchestration infrastructure. It becomes more imperative for enterprises to balance ease with lesser control.
Anthropic's new runtime collapses three infrastructure layers into one.Just a few weeks after announcing Claude Managed Agents, Anthropic has updated the platform with three new capabilities that collapse infrastructure layers like memory, evaluation, and multi-agent orchestration, into a single runtime.
This move could threaten the standalone tools that many enterprises cobble together.
The new capabilities — 'Dreaming,' 'Outcomes,' and 'Multi-Agent Orchestration' — aim to make agents inside Claude Managed Agents “more capable at handling complex tasks with minimal steering,” Anthropic said in a press release.
Dreaming deals with memory, where agents “reflect” on their many sessions and curate memories so they learns and surface unknown patterns. Outcomes allows teams to define and set specific rubrics to measure an agent's success, while Multi-Agent Orchestration breaks jobs down so a lead agent can delegate to other agents.
Claude Managed Agents ideally provides enterprises with a simpler path to deploy agents and embeds orchestration logic in the model layer. It’s an end-to-end platform to manage state, execution graphs, and routing. With the addition of Dreaming, Outcomes and Multi-agent Orchestration, Claude Managed Agents expands capabilities even further and directly competes with tools like LangGraph or CrewAI, as well as external evaluation frameworks, RAG memory architectures, and QA loops.
An integration threat
Enterprises must now ask: Should we ditch our flexible, modular system in favor of an agent platform that brings almost everything in-house?
Anthropic designed Claude Managed Agents to share context, state, and traceability in one place. This means the platform sees every decision agents make, rather than enterprises having to wire separate systems together. It sounds practical to have one platform that does everything. But not all enterprises want a full-service system.
Claude Managed Agents already faces criticism that it encourages vendor lock-in because it owns most of the architecture and tools that govern agents. In the current paradigm, an organization may run Managed Agents but keep multi-agent orchestration, memory, or evaluations in a separate space ensures flexibility.
The platform offers a fully-hosted runtime, which means memory and orchestration run on infrastructure the enterprise does not own. This can become a compliance nightmare for some organizations that have to prove data residency.
Another problem to consider is that enterprises already in the middle of large-scale AI transformations must cobble together workarounds to deal with the constraints of their tech stack. Not every workflow is easily replaceable by switching to Claude Managed Agents.
Dreaming and outcomes against current tools
Most enterprises have a fragmented approach to AI deployment.
For example, they may use LangGraph or Crew AI for agent routing and workflow management, Pinecone as a vector database for long-term memory, DeepEval for external evaluation, and a human-in-the-loop quality assurance to review some tasks. Anthropic hopes to do away with all of that.
With Dreaming, Anthropic approaches memory by allowing users to actively rewrite it between sessions, so the agent essentially learns from its mistakes. Anthropic says this capability is useful for long-running states and orchestration. Current systems often handle memory persistence by storing embeddings, retrieving relevant context, and adding more state over time.
Outcomes addresses the evaluation portion by detailing expectations for agents. Instead of external quality checks, which are often done by a team of humans, Anthropic is bringing evaluation into the orchestration layer rather than above it.
But it’s the Multi-Agent Orchestration capability that pits Claude Managed Agents against orchestration frameworks from Microsoft, LangChain, CrewAI, and others. Model providers like Anthropic and OpenAI have already begun pushing aggressively into this space, arguing that bringing this to the model layer gives teams better control.
Big decisions to make
Enterprises face a big decision, and this one could depend on where they are in agent maturity.
If an organization is still experimenting with agents and has not deployed many in production, they may find moving to Claude Managed Agents and configuring Dreaming and Outcomes to their needs much easier. This is the stage of development where, even if enterprises are using a third-party orchestrator like LangChain, they’re still customizing it.
But for those who are already further along in the process, the calculation becomes trickier. It’s now a matter of parallel evaluation and better understanding of their processes.
Businesses, though, will face the same decision even if they don’t intend to use Claude Managed Agents. Anthropic has signaled that other model and platform providers will likely shift their product roadmaps to a similar model that keeps everything locked in the same system — because models may become interchangeable, but the tooling and orchestration infrastructure will not.
Your AI governance gap is wider than your security team thinks.Decision makers at 72% of organizations claim to have two or more AI platforms that they identify as their "primary" layer, according to a survey of 40 enterprise companies conducted by VentureBeat last month, revealing real gaps in security and control.
For enterprise management and technical leaders, and especially security leaders, these multiple AI platforms extend the attack surfaces of most enterprises at a time when AI-driven attacks have become increasingly potent.
The multiple platforms — which include offerings from hyperscaler or AI labs like Microsoft Azure, Google, OpenAI or Anthropic, or big application companies like Epic, Workday or ServiceNow — reflect a state of sprawl that has emerged as these big software providers rush to offer their own AI to their enterprise customers.
Those customers, in their own rush to scale AI, are finding they aren’t building a singular strategy — in fact they may be building a collection of contradictions.
The strategic paradox: why leading enterprises are building around their vendors
For example, take the strategic paradox faced by Mass General Brigham (MGB) hospital system, which has 90,000 employees and is the largest employer in Massachusetts. The hospital system last year had to shut down an uncontrolled number of internal proof of concepts that had sprouted up as employees had gotten carried away with AI projects, said CTO Nallan “Sri” Sriraman at the VentureBeat AI Impact event in Boston on March 26, which focused on the challenges of scaling AI.
Instead, the company decided it was better to wait for the software giants it already uses to deliver on their AI roadmaps. Since these companies have so many resources, and were making AI a top priority themselves, it made no sense for MGB to try to build its own AI layer that would be duplicative, he said. "Why are we building it ourselves?" he asked. "Leverage it."
Yet, even then, Sriraman’s team has been forced to build workarounds, where those companies haven’t done enough.
For example, MGB has just completed a “full-scaled” custom build around Microsoft’s Copilot — to get essentially everything offered by that tool — by putting a "skin" around Copilot to handle the safety and data privacy concerns the major model providers haven't yet mastered. Specifically, MGB needed a way for employees to prompt the AI and not have their protected health information (PHI) leaked back to the Copilot LLM provider, OpenAI. The new secure platform, which can support up to 30,000 users, is really the ultimate contradiction: Even though the company has a mandate to leverage the AI provided by the bigger companies, it needs to build around its failures.
The contradiction goes even further. These software vendors used by MGB — which also include Epic, Workday and ServiceNow — are all now building agents for their AI, all operating differently. So MGB has to invest in building a “control plane that coordinates and orchestrates all of these agents,” Sriraman said. “That’s where our investment is going to be.”
He noted that companies like his are “discovering and experimenting as the landscape keeps shifting." The marketplace is "still nascent," he said, which makes decisions difficult.
The "six blind men" problem
Sriraman explained the current vendor landscape with an analogy: "When you ask six blind men to touch an elephant and say, what does this elephant look like?" Sriraman said. "You're gonna get six different answers."
What emerges from the research VentureBeat conducted in the first quarter, along with conversations like the one in Boston, is a situation that we at VentureBeat are calling a “governance mirage.” While many enterprises say they have adequate governance, in reality they haven’t created clear accountability or specific guardrails, evaluations or security processes to ensure that governance.
The data of disconnect: confidence vs. systematic oversight
The research comes from surveys across January, February and March by VentureBeat of enterprise companies with 100 or more employees, with 40 to 70 qualified respondents per topic area — covering agentic orchestration, AI security, RAG and governance. The data lacks statistical significance in many areas and should be treated as directional.
The research on governance found that a majority, or 56%, of respondents said they are “very confident” that they’d detect a misbehaving AI model, suggesting that most decision-makers believe they have sufficient basic governance at their companies.
However, nearly a third of respondents have no systematic mechanism to detect AI misbehavior until it surfaces through users or audits. In a world where telemetry leakage accounts for 34% of GenAI incidents (Wiz), and the global average breach cost has hit $4.4M (IBM 2025 Cost of a Data Breach), finding out after the damage is done is the default for too many companies.
Moreover, 43% of respondents say a central team owns AI governance. That sounds reassuring — until you look at what’s happening everywhere else. Twenty-three percent say governance is unclear or actively contested between teams. Twenty percent say each platform team governs independently. Six percent say no one has formally addressed it. The rest said they were unsure who owned it.
More telling is the barrier data. When asked about the single biggest obstacle to governing AI across platforms, “no single owner or accountable team” ranked second at 29% — just behind vendor opacity. Accountability structure and lack of vendor transparency are the two dominant failure modes, and they compound each other: Without a central owner, no one has the mandate to demand transparency from the vendors.
The day-two bill: managing sprawl, creep, and lock-in
The scaling trap: Red Hat’s warning
Brian Gracely, Senior Director at Red Hat, who also spoke at the VentureBeat Boston event last month, addressed the infrastructure side of this sprawl, warning that many enterprises are falling into a trap of deceptive initial wins.
Gracely noted that the barrier to entry is almost nonexistent at the start, with nearly anyone able to spin up a project using a credit card and an API key. "Day zero is very, very easy," Gracely said. "Day two is when the bill comes due."
Red Hat is positioning its software layer (OpenShift AI) as the necessary buffer to prevent enterprises from getting buried in a single provider's proprietary ecosystem. Gracely’s point is direct: If your control system is built entirely inside one cloud provider’s toolset, you are effectively "renting a cage." The illusion of speed in the early pilot phase often hides a technical debt that becomes obvious the moment you try to move your AI work to a different platform.
Gracely illustrated this with a recent example. A senior leader from Red Hat’s centralized CTO office spent part of her vacation contributing to an open-source agent project called OpenClaw, which became widely popular in the first quarter. Within days of her name appearing as a project maintainer, Red Hat was fielding calls from major New York banks. Their problem was immediate: They realized they already had upwards of 10,000 employees bringing "claws" — agent-based tools — into their infrastructure with zero centralized oversight.
Breaches caused by employees working on these sorts of unapproved technologies are costly. These so-called “shadow AI” incidents cost on average $670K more than standard incidents, according to IBM.
Red Hat’s Gracely noted that while organizations can try to shut down these unapproved ports, they eventually have to figure out how to make them productive and secure — a task that requires a serious investment in an orchestration or platform layer.
The dynamic defensive: MassMutual’s refusal to bet
While some enterprise companies seek an "AI operating system" that oversees all of their AI technologies and apps, others are simply refusing to sign the check. Sears Merritt, CIO and head of enterprise technology at MassMutual, is managing the governance conundrum by intentionally staying in a state of high-velocity flexibility.
"Things are so dynamic, it’s hard to know which of the AI vendors will end up on top," Merritt said at the Boston event. For that reason, MassMutual is refusing to enter any long-term contracts with AI vendors. Merritt’s strategy of “dynamic defensive” highlights a core finding of our research: Vendor popularity is changing radically month to month.
Anthropic, for example, went from 0% in January to nearly 6% in February, in the number of respondents reporting what agent orchestration technology they were using. Again, the sample size was small, at 70 respondents. Still, even if directional, the dynamic landscape suggests picking a "primary" winner today is a fool’s errand.
The January figure likely reflects survey composition: Respondents represent the broader enterprise market, not the developer community where Anthropic has seen its strongest early traction.
Until recently, most organizations had signed up early with leaders like Microsoft and OpenAI as their main orchestration providers, due to their early lead with Copilot. Our finding that Anthropic is just now pushing into enterprise agent orchestration may be a confirmation of the recent excitement around that platform.
One possible explanation is that enterprises already using Claude for model inference are now routing through Anthropic's native tooling rather than third-party frameworks — though the sample is too small to draw firm conclusions.
The rise of “platform creep”
The leading providers are also shifting toward "managed agents," as reflected by Anthropic’s recent announcement. This offering suggests possible continued platform creep, whereby providers like OpenAI and Anthropic take over more and more of the AI infrastructure — most specifically, in this case, the memory of agentic session details. And there the trap is set. Once your session data and orchestration live inside a provider's proprietary database, you aren't just using a model; you are living in its ecosystem.
Moreover, persistent agent memory is a prime target for memory poisoning via injected instructions that influence every future interaction. And when that memory lives in a provider's database, you lose your own forensic capability.
The security irony: The fox guarding the hen house
We are seeing this platform creep in our data as well. The most jarring finding in our Q1 data is what we call the "Security Irony": the fact that the providers most responsible for creating enterprise AI risk are the same ones enterprises are using to manage it.
Respondents said the top selection criterion for AI orchestration platforms was “security and permissions generally” (37.1%), beating out other criteria like cost, flexibility, control and ease of development. Yet, the market is choosing convenience over sovereignty. According to our survey, 26% of enterprises in February were using OpenAI as their primary security solution — the very same provider whose models create the risks they are trying to secure. That trend only seemed to strengthen in March, though, as stated before, we want to be careful. Our sample size is small, and this data should only be taken as directional.
It’s not clear whether enterprises are choosing OpenAI as a security solution, or just relying on its built-in security features offered by Microsoft Azure (which partnered with OpenAI when it pushed its Copilot solution aggressively in 2024) because customers were already on that platform.
Beyond the data, there are anecdotal signs that OpenAI's enterprise position may be shifting. Anthropic's Claude Code drew significant attention among developers early this year alongside the Claude 4.6 model. The subsequent announcement of Mythos, its security-focused model, prompted interest from enterprise security teams given its ability to identify vulnerabilities. OpenAI has also announced a security-focused model, GPT-5.4-Cyber.
Our data may also point to a drop in OpenAI’s relative position in a few enterprise AI categories. One area was data-retrieval, where OpenAI again leads among third-party providers, but we saw an increase in the number of respondents instead using in-house solutions for retrieval — perhaps a sign that AI models and agents are getting better at natively being able to use tools to call directly to companies’ existing databases, and that custom code is often a way companies are building this in. However, here again we feel our data is at best directional for now.
We are asking the fox to guard the hen house. Hyperscaler security features (like those from OpenAI, Azure, and Google) are winning, because they are already integrated into the platforms enterprises are using. But it creates a single-provider dependency. As agents gain the power to modify documents, call APIs and access databases, the “governance mirage" suggests we have control, while the data shows we are simply clicking "I agree" on whatever the hyperscalers offer. The resulting risks, however, include content injection, privilege escalation and data exfiltration.
The path forward: toward a unified control plane
The search for the "Dynatrace for AI"
So, what is the way out? Sriraman argued that the industry desperately needs a "central observability platform" — a "Dynatrace for AI" — that provides full end-to-end visibility, including model drift and safety prompting, agent behavior analytics, privilege escalation alerts, and forensic logging. He is currently working with a number of potential providers to deliver on this.
The “swivel chair” warning
Sriraman warned that without a unified control plane, enterprises are at risk of sliding back into a fragmented "swivel chair" world — reminiscent of the early, inefficient days of Robotic Process Automation (RPA) — where employees are forced to constantly jump between different siloed AI tools to finish a single workflow. "We don’t want to create a world where you have to switch to do something here and then go back to the platform to do something else," he said.
But that desire for a single control plane conflicts with the desire to avoid lock-in. Our data shows the market has settled on the “hybrid control plane.” In other words, the most popular situation among our respondents (at 34.3%), was to use model provider-native solutions like Copilot Studio or OpenAI assistants for some workflows, while also running external options like LangGraph or custom orchestration for others. Smaller numbers of companies reported being more dogmatic here, whether that be deliberately removing the model provider from the orchestration layer entirely, relying only on custom orchestration tools, or relying only on the model provider’s technology
Enterprises trust no single provider enough to give them full control, yet they lack the engineering capacity to build entirely from scratch.
The bottom line: The “big red button”
Visibility and integration are only half the battle. In a high-stakes industry like healthcare, Sriraman argues that any legitimate control plane must also offer a hard-stop capability. "We need a big red button," he said. "Kill it. We should be able to have that … without that, don't put anything in the operational setting." In fact, such a kill switch was formally called for by the security community group OWASP as part of a recommended security framework.
The “governance mirage” is the belief that you can scale AI without deciding who owns the control and security plane.
If you are one of the 72% of organizations claiming multiple "primary" platforms, be careful because you may not have a strategy; you may have a conflict of interest. It suggests that the winner of the war between the AI behemoths — OpenAI, Anthropic, Google, Microsoft, etc. — won’t necessarily be the one with the best model, but the one that manages to sit above the models and help enterprises enforce a single version of the truth. That may be difficult to achieve, though, given that companies won’t want lock-in with a single player.
The data suggests enterprises are already resisting that outcome — and may need to formalize that resistance. Enterprises arguably need to own their control plane with independent security instrumentation, not wait for a vendor to win that role for them.
